DHHS News

Change Healthcare outage continues to impact Utah Medicaid

Despite progress on system restoration, pharmacies will continue to need to use temporary workarounds for Medicaid members Esta información tambien está disponible en español aquí. March 8, 2024 – After...
Last updated: March 8, 2024

La interrupción del servicio de Change Healthcare continúa afectando a Medicaid de Utah

A pesar del progreso en la restauración del sistema, las farmacias seguirán necesitando soluciones temporales para los miembros de Medicaid 8 de marzo, 2024 – Después de más de dos...
Last updated: March 8, 2024

Utah Medicaid continues to work with pharmacies and members in response to Change Healthcare pharmacy system outage

With the ongoing Change Healthcare network and system outages, Utah Medicaid is continuing to work with Utah pharmacies to make sure Medicaid members are able to access medications they need...
Last updated: March 1, 2024

Utah Medicaid continúa trabajando con farmacias y miembros en respuestas a la interrupción del sistema de farmacias de Change Healthcare

Con las continuas interrupciones de la red y el sistema de Change Healthcare, Utah Medicaid continúa trabajando con las farmacias de Utah para garantizar que los miembros de Medicaid puedan...
Last updated: March 1, 2024

Utah Medicaid continues to respond to pharmacy vendor network outage

17,000 Medicaid members who are due for critical medication refills will be contacted by staff this weekend February 24, 2024 – As the Change Healthcare outage affecting pharmacy prescription information...
Last updated: February 28, 2024

Pharmacy vendor network interruption affects Utah Medicaid operations

Utah pharmacies and Medicaid members impacted by national cyber security issue  February 22,2024 – On Wednesday, February 21, Change Healthcare, which operates as the Utah Medicaid pharmacy vendor for members...
Last updated: February 28, 2024

Media contacts

For media inquiries, contact our on-call Public Information Officers (PIO) at:

Joe Dougherty, director of communications

News releases and media statements

Spanish news releases and media statements

We strive to provide all news releases and media statements in Spanish. Our language access team can provide translation services by contacting them at languageaccess.utah.gov.  

Our graphic and writing standards

Our agency name is the Utah Department of Health and Human Services. Use DHHS if an acronym is needed. 

  • DHHS graphic standards—This guide outlines how to use our logo, colors, fonts, and imagery in printed and electronic media. 
  • DHHS logos 
  • DHHS writing style guide—This guide creates clear and consistent language and tone across all written products, both internal and external to our agency.

Media guides and safe messaging

How we talk about suicide, mental health, and traumatic events matters. When we follow safe messaging guidelines, we contribute to a hopeful narrative about triumph over adversity. We communicate that support is available. Safe messaging promotes resiliency, encourages help-seeking, publicizes prevention successes, and encourages actions to help prevent suicide. 

When writing about suicide, mental health, or traumatic events follow safe messaging guidelines. Here are some of our favorite resources.